Shipping Policy

Order Confirmation

  • Once your order is confirmed, it will be shipped within 1-2 working days. 
  • You will receive a shipment confirmation via email from, once it is completed. 
  • Your shipment will be done through Česká pošta /PPL Logistics / DHL Logistics

Order Delivery

  • Once the order is out for delivery, you will receive a SMS from the Česká pošta/ PPL/DHL with delivery time slot and driver details.
  • Your order will be delivered to you.

Delivery Concerns

If you face any problems with a delivery, please contact at

It is important for you to ensure self-availability to receive the order at the time of delivery. 

Reasons for delivery failures: 

  • You provided the wrong phone number or address for delivery
  • There is a mistake in the address for delivery that was provided
  • The address for delivery is not reasonably accessible
  • The address for delivery cannot safely be accessed
  • There is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery
  • Unavailability of the person at the address for delivery to accept delivery (if signature is mandatory).

Note: Re-delivery will be chargeable in the above mentioned cases.

Customs, Duties and Taxes

EVE AND ME – Henna & Beauty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


EVE AND ME – Henna & Beauty takes care of any damages or lost items during shipping. If you received your order damaged, please contact us at

Follow these steps to report the same:

  • Take pictures of the damaged items.
  • Send us an email to, with your order no and pictures of the damaged items.

International Shipping Policy

We currently do not ship outside the EU.


Free Delivery and Weight Restrictions

We provide free delivery across the EU based on the location, cart value and weight of the package. 

All orders have a weight restriction of 27 kgs per parcel. If the order weight is over 27kgs, then the normal shipping cost will apply for every additional parcel. Per order, only one parcel will be free.